Tokens & Wallet
Tokens are the unit of consumption for AI services. e.g. a chat reply uses 500-3000 tokens, an image 2000-5000 tokens, a Nimbus deployment ~10K tokens. 1 token ≈ 0.7-1 English word.
No. Tokens stay in your wallet with no expiration date. Buy now, use in 6 months or 2 years — same thing.
You buy token bundles via Stripe (card, Apple Pay, Google Pay). Each AI call deducts tokens from your wallet. Full transparency per service in the dashboard.
Not automatically — but if there's a clear error (e.g. unauthorized charge), contact us within 14 days and we'll arrange a refund.
Yes. It only charges when your balance falls below a threshold you set, using your saved card. You can disable it anytime from the dashboard.
AI Models & Privacy
On our own NVIDIA DGX Spark cluster in Thessaloniki. We don't send data to OpenAI, Anthropic, Google or other providers. GDPR-compliant by design.
gpt-oss-120b (primary LLM), Qwen2.5-72b, llama-krikri for Greek, BGE-M3 for embeddings, SDXL/FLUX for images, Wan 2.2 for video, Whisper for STT, Piper for TTS.
Yes. Via Talos training pipeline you can do LoRA fine-tuning on your own data. Contact us for enterprise setup.
Yes. Your data is not used for training general models without explicit consent. Stored encrypted on our servers in Greece. See the GDPR policy.
Purchase & Contracts
No. Pay-as-you-go only. You pay for tokens you use. Stop anytime, no notice required.
Yes, automatically via Stripe with all business details. PDFs available in the dashboard.
Yes, for purchases over €500/month. Contact us for custom pricing.
No formal free tier — but you can start with Starter (€10/100K tokens) which is enough for full testing of services.
Support
Primary language is Greek, but we support English equally well. All product UI available in both languages.
Email response within 24h on business days. Phone Mon-Fri 09:00-18:00. Critical issues 24/7 for enterprise customers.
For Growth+ customers we offer a free 30min onboarding call. Scale+ gets a dedicated account manager.
99.5% uptime guarantee for all customers. 99.9% for Scale tier with dedicated infrastructure. Status page: status.fixit.gr (coming soon).